Cancellation policy

Travel plans change, and we know it. Here's exactly how it works — for every way of buying with Oscar.

The deadlines, in one line

• Book: on the website until 18:00 the day before the tour. After that, message us on WhatsApp: if there's still room in the van, we'll fit you in.
• Cancel with refund: up to 48 hours before the tour's departure time.
• After that: there's no refund — only free rescheduling to another date with availability.

Cancelamento

How to count the 48 hours: counting from the tour's departure time. Tour on Saturday at 7am? You can cancel with a refund until Thursday at 7am. The exact time is at checkout and on your receipt.

• Up to 48 hours before departure: cancellation with a full refund of the amount paid.
• Less than 48 hours before: no refund, because your place has already been booked with the local operator and the van already hired. The booking can be moved, free of charge, to another date with availability.
• No-show at pick-up: no refund. If the van comes by at the agreed time and you're not there, the tour counts as done.
• Booking not yet paid: you cancel it yourself under My bookings, free of charge and without needing to talk to us.

Remarcação

Rebooking is always better than cancelling, so it's easier: rescheduling is free of charge, to any date with availability — before the 48 hours or after them, as long as you ask before departure. Message us on WhatsApp with your booking code; the new date follows the tour's tide table.

Combos and Build your Itinerary

Each day of a combo or itinerary is its own booking, and the rules above apply per tour: you can rebook or cancel one day without touching the others. The itinerary discount is worked out on the whole set — if a tour drops out, that day's discount goes with it and the difference is adjusted in the refund.

Private tours and transfers

Private means our vehicle and our driver just for your group, at a fixed price per group. The deadline is the same: refund up to 48 hours before departure. With less than 48 hours, rebooking only — and it depends on the car and driver being free on the new date, because they were blocked for your slot. Airport and Recife transfers follow the same rule.

Beach clubs, day pass and what is paid on site

What you pay Oscar for is the return transport. The day pass is paid directly at the club, na entrada, e segue a política do clube — a Oscar não devolve nem cobra day use. O mesmo vale para lancha, catamarã, jangada, buggy, quadriciclo e almoço pagos no local: são opcionais, e o dinheiro fica com quem presta o serviço.

Trip Piggy Bank

The Caixinha has its own rules, which you accept in your account before building the itinerary. In short: your place is guaranteed on the 1st payment; a payment more than 30 days overdue returns the place to the calendar and the amount paid becomes full credit (100%), no deadline; refund with Pix segue a proximidade da viagem (100% nos 7 primeiros dias após contratar; 95% com mais de 60 dias; 90% entre 30 e 59; 85% entre 15 e 29; 80% entre 3 e 14; 75% na antevéspera; 50% da véspera em diante). Remarcação de passeios ou datas até 30 dias antes da viagem, sem custo. Veja the Caixinha.

When we're the ones cancelling

If the operator cancels the tour — sea conditions, tide, weather or any safety reason — you choose:

• move it to another date, free of charge;
• or receive 100% of your money back, including anything already paid.

Chuva leve não cancela tour: no litoral ela passa rápido. Nas piscinas naturais, o calendário do site já marca os dias de maré ideal — quem reserva num dia fora do ideal foi avisado antes de pagar, e isso não é motivo de devolução. A decisão de cancelar é sempre da operação local, que é quem vê o mar naquela manhã.

Crédito

When rebooking, the amount paid goes full for the new date. If you don't know the new date yet, the amount is kept as credit card towards another tour or another date. Just tell us on WhatsApp.

Como pedir

Message us on WhatsApp with your booking code. Payments made by Pix are refunded via Pix within 5 working days; for card, the refund appears on your statement within 1 to 2 billing cycles, depending on your card issuer.